Refund & Cancellation Policy

You may return unused, non-sale items in their original condition(undamaged and with tags attached) within 7 days of delivery. For this return, store credit will be issued.

Refunds will only be processed in cases of fulfilment errors, such as incorrect or missing items.

In case of a Damaged product

• Vanamai  needs to be notified of a damaged product within 2 days from the delivery date via email to Hello@vanamai.com                                                                           
• The email will be responded to within 24-48 hrs, and full assistance will be provided thereafter within 24 hrs.                                                                                                   
• We will be happy to resend and replace the product(s) promptly, and we will work with you on providing an amicable solution.                                                                 

• In the email, the order number, image of the invoice, 1 outer box image, and 2 clear images of the damaged product are to be sent. 
• In the event of multiple-item shipments, only the affected product can be returned and replaced.                                                                                                                           
• If the Product is in stock, it will be packed and dispatched from our warehouse within 2 working days. Our courier partners will be able to deliver the shipment within 7 working days to you between Monday and Saturday: 9 am to 7 pm. Working days exclude public holidays and Sundays.                                                      
• In the rare event that a replacement for a purchased item is not possible due to stock unavailability or discontinuation, a full refund will be processed within 2 working days from the date of confirmation.

In case of a Missing product

• Vanamai needs to be notified of a missing product within 2 days from the delivery date via email to Hello@vanamai.com

• Please include the order number, the invoice image, the image of the outer box, and the missing product details in the email.                                                                                       
• The email will be responded to within 24-48 hrs, and full assistance will be provided thereafter within 24 hrs.

• In the event of multiple-item shipments, only the missing product can be replaced.              
• We will be happy to resend and replace the product(s) promptly, and we will work with you on providing an amicable solution.                                                                  
• If the Product is in stock, it will be packed and dispatched from our warehouse within 2 working days. Our courier partners will be able to deliver the shipment within 7 working days to you between Monday and Saturday: 9 am to 7 pm. Working days exclude public holidays and Sundays.                                                                     
• In the rare event that a replacement for a purchased item is not possible due to stock unavailability or discontinuation, a full refund will be processed within 2 working days from the date of confirmation.